Experts Gather in Shenzhen to Discuss AI’s Transformative Impact on International Customer Relations

ByAI Global Forum Press Office Published on

Experts Gather in Shenzhen to Discuss AI’s Transformative Impact on International Customer Relations | 专家齐聚深圳,探讨AI对国际客户关系的变革性影响

Shenzhen, June 14, 2024 – The “How AI is Reshaping International Customer Relations” seminar, co-hosted by the Forbes Global Alliance and the AI for Developing Countries Forum (AIFOD), was held in Qianhai, Shenzhen. The event aimed to explore the application of artificial intelligence (AI) in international customer relationship management and its potential disruptive impact.

深圳，2024年6月14日—— 由福布斯全球联盟（Forbes Global Alliance）和发展中国家人工智能论坛（AI for Developing Countries Forum, AIFOD）共同主办的”人工智能如何重塑国际客户关系”研讨会在深圳前海隆重举行。此次活动旨在探索人工智能（AI）在国际客户关系管理中的应用及其潜在的颠覆性影响。

The seminar was hosted by Melissa Zhou of the Forbes Financial Alliance Financial Committee, who emphasized the increasingly important role of AI technology in the globalized business environment during her opening remarks. She pointed out that with the rapid development of AI technology, enterprises must rethink how to manage and maintain international customer relationships to remain competitive.

本次研讨会由福布斯金融联盟金融委员会的代表Melissa Zhou主持，她在开幕词中强调了人工智能技术在全球化商业环境中日益重要的角色。她指出，随着AI技术的快速发展，企业必须重新思考如何管理和维护国际客户关系，以保持竞争力。

The keynote speaker, Zhang Tianze, a committee member of AIFOD, delved into how AI plays a crucial role in data-driven decision-making, customer experience optimization, and global market expansion. He specifically noted that AI technology not only improves the operational efficiency of enterprises but also creates new opportunities and challenges in customer relationship management. Zhang Tianze called on business leaders to actively embrace AI technology while also paying attention to data privacy and security issues.

活动的主要演讲嘉宾，AIFOD的委员张天泽，深入探讨了人工智能如何在数据驱动的决策、客户体验优化和全球市场拓展中发挥关键作用。他特别指出，人工智能技术不仅提高了企业的运营效率，还在客户关系管理中创造了新的机遇和挑战。张天泽呼吁企业领导者积极拥抱AI技术，同时也要注重数据隐私和安全问题。

Zhang Tianze’s speech revolved around several core themes, including the application scenarios of AI in international customer relationship management, the legal challenges of data privacy and security, AI-driven customer personalization and market segmentation strategies, and the impact of AI technology on international business expansion. His insights sparked lively discussions and reflections among the attendees.

张天泽的演讲围绕几个核心主题展开，包括：人工智能在国际客户关系管理中的应用场景、数据隐私与安全的法律挑战、AI驱动的客户个性化和市场细分策略，以及AI技术对国际商业拓展的影响。他的见解引发了与会者的热烈讨论和思考。

The event invited a large number of industry experts and corporate executives, including representatives from renowned institutions and enterprises such as the Shenzhen Artificial Intelligence Industry Association, Tencent Research Institute, Tencent Investment Company “Yican,” Andun.com, Qianhai Legal Affairs Office, Guoxin Data, China Mobile, Xinyi Technology, and DaHeng Law Offices. Additionally, representatives from Shanghai Shenhao Law Firm, Xinhui Qi Technology, Hong Kong Songshi Family Office, JABIL, Julang Automotive, Zhongwen Law Firm, STMicroelectronics R&D (Shenzhen) Co., Ltd., IQI China, Guangdong University of Technology, VICA, the European Union Chamber of Commerce in China, and SCLA also actively participated in this seminar.

本次活动定向邀请了众多业内专家和企业高管参加，其中包括深圳市人工智能行业协会、腾讯研究院、腾讯投资公司”易参”、安盾网、前海法制处、国信数据、中国移动、新壹科技、德恒律师事务所等知名机构和企业的代表。此外，来自上海申浩律师事务所、鑫辉琦科技、香港松石家族办公室、JABIL、巨浪汽车、中闻律师事务所、意法半导体研发（深圳）有限公司、IQI China、广东工业大学、VICA、中国欧盟商会和SCLA的代表也积极参与了此次研讨会。

During the discussion session, attendees engaged in lively discussions on the potential legal and business issues of AI in international customer relationship management, sharing their insights and experiences. The representatives unanimously agreed that the continuous advancement of AI technology will continue to reshape the interaction between enterprises and customers, driving more efficient and innovative business models. At the same time, they also emphasized that enterprises must pay attention to data privacy and security issues and establish corresponding legal and ethical frameworks in the process of adopting AI technology.

在讨论环节，与会者就AI在国际客户关系管理中的潜在法律和商业问题展开了热烈的讨论，分享了各自的见解和经验。代表们一致认为，AI技术的不断进步将继续重塑企业与客户之间的互动方式，推动更高效和创新的业务模式。同时，他们也强调，企业在采用AI技术的过程中，必须重视数据隐私和安全问题，并建立相应的法律和道德框架。

Through this seminar, the Forbes Global Alliance and the AI for Developing Countries Forum successfully built an essential platform for exchanging ideas, providing valuable opportunities for people from all walks of life to discuss the future development of AI technology and its application in international business. Attendees expressed that they look forward to more such events to promote the application and development of AI technology in international business.

通过此次研讨会，福布斯全球联盟和发展中国家人工智能论坛成功地搭建了一个重要的交流平台，为各界人士探讨人工智能技术的未来发展及其在国际商业中的应用提供了宝贵的机会。与会者表示，他们期待更多此类活动的举办，以促进AI技术在国际商业中的应用和发展。